Refund and Returns Policy for TripPariz

Effective Date: January 3, 2025

At TripPariz, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a clear and straightforward refund and returns policy to address your concerns.

Eligibility for Returns

To be eligible for a return:

  1. The item must be unused, in its original condition, and accompanied by all accessories and packaging.
  2. Returns must be initiated within 30 days of the delivery date.
  3. Proof of purchase, such as an order confirmation or receipt, is required.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as “Final Sale.”
  • Gift cards or promotional products.
  • Items damaged due to misuse or unauthorized alterations.

How to Initiate a Return

To start a return:

  1. Contact Us: Email us at info@trippariz.net or call us at 773-823-4094 with your order details.
  2. Approval: Wait for confirmation and return authorization from our team.
  3. Shipping: Send the item to the return address provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refund Process

  1. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  2. Approved refunds will be processed within 5-7 business days and credited back to your original payment method.
  3. Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective item).

Exchange Policy

We accept exchanges for defective or damaged items. Please contact us within 7 days of receiving the item to arrange for a replacement.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account or payment method statement.
  2. Contact your bank or payment provider, as processing times may vary.
  3. If the issue persists, contact us at info@trippariz.net for assistance.

Damaged or Defective Items

If your order arrives damaged or defective:

  1. Report the issue within 7 days of delivery.
  2. Include clear photos and a description of the issue when contacting us.
  3. We will arrange a replacement, repair, or refund as appropriate.

Contact Us

For questions or concerns about our Refund and Returns Policy, please reach out:

  • Email: info@trippariz.net
  • Phone: 773-823-4094
  • Address: 4934 Point Street, Chicago, Illinois, United States